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Return

Here you will find all the information for a successful return if you should not like something.


What can I do if I do not like the product I ordered?

For online orders you get a cancellation time of 1 month from us. For further information and details, please refer to our cancellation Cancellation policy.


How does the return work?

We are very sorry you are not satisfied. However, you may exercise your right of revocation. Please contact us in the case of warranty or guarantee claims.

If you would like to have an item in a different size or colour, please order it directly on our online shop as we do not have a direct exchange process.


How do I return an item?

Please send the goods back to us in full in their original packaging including all papers (invoices, etc.). The goods must be in a new condition and must not be damaged. Please also use suitable packaging to protect the items from damage during transport.

Please return the products to us as a normal package. Unfortunately, we cannot accept unpaid packages.

Note: Please be aware that the above notes do not constitute a prerequisite for exercising your right of cancellation.


How long is the warranty period?

You have a warranty period of 24 months for the products. Damage caused by improper use or natural wear and tear will not be covered by this warranty. The warranty period begins from the date of delivery.


What is the procedure for making a warranty claim?

Please use the Warranty Form, which will be forwarded to our customer service. We will then contact you as soon as possible.


Can CDs, DVDs or Blu-ray be returned?

You may return CDs, DVDs or Blu-ray within 1 month of purchase, provided that the wrapping film is undamaged is or the seal is intact. Otherwise, we will not be able to accept the goods.

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